Privacy Policy & Terms of Service for SweatLabs54

Effective Date: January 2025

1. Introduction

SweatLabs54 (“we,” “our,” “us”) operates fitness studios and provides wellness, Pilates, and fitness services to our members and visitors. This combined Privacy Policy & Terms of Service explains:

• What information we collect
  
  

• How we use and protect that information
  
  

• Your rights and choices
  
  

• How SMS/text messaging works under our programs
  
  

• Terms for participating in classes and using our services
  
  

• Liability, risk assumption, billing, and membership rules
  
  

By using our website, booking classes, purchasing memberships, opting into SMS, or visiting our studio, you agree to this policy and all terms below.

2. Information We Collect

2.1 Personal Information You Provide

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Billing address
  
  

• Payment information (processed securely via third parties)
  
  

• Account credentials
  
  

• Emergency contact (optional)
  
  

• Date of birth (if required)
  
  

2.2 Automatically Collected Data

• IP address
  
  

• Browser and device type
  
  

• Pages viewed
  
  

• Usage patterns
  
  

• Analytics data
  
  

• Cookies & tracking identifiers
  
  

2.3 Class & Membership Information

• Classes booked or attended
  
  

• Waitlist requests
  
  

• Membership type, freezes, cancellations
  
  

• Purchase history
  
  

• Account notes
  
  

2.4 SMS Consent & Messaging Data

• Phone number
  
  

• Consent method (website form, booking form, opt-in box, SMS keyword)
  
  

• Timestamp of consent
  
  

• Message logs for compliance
  
  

3. How We Use Your Information

3.1 Deliver Studio Services

• Booking and managing classes
  
  

• Processing membership payments
  
  

• Sending confirmations and receipts
  
  

• Customer support
  
  

3.2 SMS Communications

With your explicit consent, we send:

• Class reminders
  
  

• Schedule changes or cancellations
  
  

• Waitlist alerts
  
  

• Membership notices
  
  

• Account notifications
  
  

• Customer support messages
  
  

• Optional promotional messages
  
  

3.3 Marketing (Email & Text)

We may send promotional communications only if you have opted in.

3.4 Website Operations & Analytics

Used for:

• Performance optimization
  
  

• Security
  
  

• Fraud detection
  
  

• User experience improvements
  
  

4. How We Share Information

We do not sell your personal information.

We share information only with:

4.1 Service Providers

Such as:

• Scheduling + CRM systems
  
  

• SMS delivery platforms
  
  

• Payment processors
  
  

• Analytics providers
  
  

• Website hosting companies
  
  

All providers must keep information secure.

4.2 Legal Situations

We may share information if required to:

• Comply with law enforcement
  
  

• Protect rights, safety, or property
  
  

• Enforce our Terms
  
  

4.3 Business Transfers

If SweatLabs54 is sold or merges, customer data may transfer as part of the business.

5. Data Security & Retention

We use industry-standard measures including:

• SSL/HTTPS encryption
  
  

• Limited internal access
  
  

• Secure third-party processors
  
  

• Regular system monitoring
  
  

We retain data only as long as necessary for:

• Operational purposes
  
  

• Legal obligations
  
  

• Accounting/tax records
  
  

You may request deletion of your information at any time (unless legally required to remain on file).

6. Cookies & Tracking

We use cookies for:

• Login sessions
  
  

• Analytics
  
  

• Marketing tracking
  
  

• Security
  
  

You may disable cookies, though some features may not function.

7. Children's Privacy

We do not knowingly collect data from children under age 13.
If you believe we have done so, contact us immediately for removal.

8. No HIPAA-Covered Services Disclaimer

SweatLabs54 does not provide medical, diagnostic, or healthcare services.
We do not store or transmit Protected Health Information (PHI) under HIPAA.

9. SMS Terms & Conditions (Required for Carrier Compliance)

This satisfies AT&T, Verizon, T-Mobile, CTIA, TCR, and RingCentral requirements.

9.1 Program Description

By opting into SMS, you agree to receive messages related to:

• Class reminders
  
  

• Waitlist openings
  
  

• Schedule updates or cancellations
  
  

• Membership billing or account notices
  
  

• Customer support
  
  

• Optional promotions
  
  

9.2 Consent

You opt in by:

• Filling out a form on our website
  
  

• Booking a class or creating an account
  
  

• Checking an opt-in box
  
  

• Texting an opt-in keyword
  
  

• Providing your number verbally in-store
  
  

Consent is stored for audit and carrier compliance.

9.3 Frequency

Messaging frequency may vary based on your bookings and preferences.

9.4 Message & Data Rates

Your carrier’s message and data rates may apply.

9.5 Opt-Out Instructions

Text STOP at any time to unsubscribe.
You will receive one final confirmation message.

9.6 HELP Instructions

Text HELP, or contact us at:
Phone: (516) 998-0400
Email: info@sweatlab54.com
Website: https://www.sweatlab54.com

9.7 Required Statement

SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or transfer SMS opt-in information.

9.8 Supported Carriers

Message delivery depends on carrier availability; carriers are not responsible for delayed or undelivered messages.

10. Terms of Service (Studio Rules & Legal Terms)

10.1 Participation Risk & Liability Waiver

By attending any class, event, or session, you acknowledge:

• Fitness activities involve inherent risks
  
  

• You voluntarily assume all risks of injury or health complications
  
  

• SweatLabs54 and its employees are not liable for injuries, accidents, or conditions arising from participation
  
  

Consult a physician before beginning any exercise program.

10.2 Studio Conduct Rules

Members agree to:

• Follow instructor guidance
  
  

• Respect staff and other members
  
  

• Maintain proper hygiene
  
  

• Refrain from disruptive behavior or harassment
  
  

• Use equipment safely
  
  

We reserve the right to suspend or terminate membership for violations.

10.3 Membership Terms

• Auto-billing memberships renew automatically
  
  

• You authorize recurring charges until canceled
  
  

• Failed payments must be resolved to continue participation
  
  

• Membership freezes and cancellations follow studio policies posted online or provided at purchase
  
  

10.4 Refund & Cancellation Policy

Unless stated otherwise:

• All sales are final
  
  

• No-shows or late cancellations may incur fees
  
  

• Refunds, if provided, are at our sole discretion
  
  

10.5 Payment Terms

You agree to:

• Provide accurate billing information
  
  

• Authorize recurring payments as applicable
  
  

• Pay all fees in accordance with your membership or class packages
  
  

10.6 Website Use

You agree not to:

• Copy or misuse content
  
  

• Attempt unauthorized access
  
  

• Use the site for fraudulent activity
  
  

11. Governing Law & Dispute Resolution

These terms are governed by the laws of the State of New York.

Any disputes should first be attempted to be resolved informally.
If unresolved, disputes will be handled in the appropriate courts located in New York.

12. Severability

If any section of this policy is found invalid, the remaining sections remain in effect.

13. Changes to These Policies

We may update this page at any time.
The “Effective Date” will reflect the latest revision.

14. Contact Information

SweatLabs54
1081 A Willis Ave
Albertson, NY 11507
Phone: (516) 998-0400
Email: info@sweatlab54.com
Website: https://www.sweatlab54.com